Help & Support

Getting Started

Supported Platforms

Ad Platforms

• Google Ads
• Meta (Facebook) Ads
• LinkedIn Ads
• Microsoft Ads
• TikTok Ads
• Reddit Ads
• X (Twitter) Ads

Analytics & CRM

• Google Analytics 4
• Google Tag Manager
• PostHog
• HubSpot
• Attio
• Mixpanel

Meta Instant Forms → Attio

Synter can forward leads from Meta Instant Forms to your workspace's connected Attio CRM. Setup is support-assisted: contact support to verify Meta lead access, map your Facebook Page to the correct workspace, and confirm its leadgen webhook subscription before relying on delivery.

• Connect Attio for the same workspace. In Settings → Connections → Meta Ads, choose “Review optional Meta lead permission” to authorize lead access. Consent alone does not enable delivery: support must verify the Page mapping and webhook subscription.
• Forms must collect an email address. Synter matches Attio people by email and forwards available name and phone fields. It also attempts to add source and campaign attribution; setup can create missing attribution attributes in Attio.
• Delivery is best-effort, not a durable retry queue. Verify a test lead with support before use, monitor your CRM, and retain Meta's lead export as a recovery option. This workflow supports Attio, not every connected CRM.

Common Issues

OAuth Connection Failed

Make sure you're logged in and have the necessary permissions on the ad platform account you're connecting.

No Data in Dashboard

After connecting accounts, initial data sync can take 5-10 minutes. Check Settings → Sync Status.

Plan Not Working

Check your subscription in Settings → Billing. Contact support if there's an issue.

Contact Support

Need help? We're here for you.

Email: support@syntermedia.ai

Documentation: syntermedia.ai/docs